1. Current business model

This website currently accepts customer enquiries and does not automatically process online payments. Any purchase, quotation, supply arrangement, service agreement or custom requirement is subject to the specific terms agreed between the customer and MAHIR ART GALLERY.

2. Quotations, payments and cancellations

Quotations, payments, cancellations and refunds depend on the particular order, product type or service arrangement. Final terms are confirmed through direct communication, written quotation or business agreement.

3. Custom and special-order items

Custom-cut, customised or specially ordered products may not be returnable unless otherwise agreed in writing by MAHIR ART GALLERY. Customers should review the requirement and specification carefully before confirming such orders.

4. Damaged or incorrect products

If a product is damaged, incorrect or materially different from the agreed specification, the customer should report the issue promptly and provide proof such as photographs, delivery information and invoice or order reference. MAHIR ART GALLERY will review the matter and determine the appropriate course of action based on the circumstances.

5. Approved refunds

Approved refunds, where applicable, will be processed using the mutually agreed method and may require verification of the original transaction or order details. MAHIR ART GALLERY does not promise a refund period that has not been formally approved.

6. Returns and product contact

Customers should contact MAHIR ART GALLERY before returning any product. Return arrangements, if permitted, will be confirmed after review of the order, condition and requirement.

7. Final consultation

Final cancellation, refund and return terms are based on the specific order or service agreement. This policy is intended to provide general guidance and does not replace the terms agreed between the business and the customer.